Like so many of its rivals, it was rumored for a few months that Facebook would introduce chatbots. Yesterday at the F8 conference, Mark Zuckerberg finally unveiled them for Facebook Messenger. But how can you can get into a conversation with your favorite brand? Read on.
The short answer is search. The search box in the Facebook Messenger apps and the Web-based version have the feature; you can't search for bots from within Facebook, even on the desktop. But when you search on mobile for something like Uber or 1-800-Flowers, it shows up under the heading "Bots and Businesses."
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